My Experience with Bookimed and VM Medical Park Hospital in Istanbul
I recently had surgery in Turkey, and I must say, my coordinator Olya was an incredible professional. She was with me every step of the way, always available 24/7, a true angel! Thanks to her, I chose this hospital and Turkey instead of the Czech Republic. Olya’s support was crucial in my decision, and I’m forever grateful to her.
Special thanks to our guide Said, who was always available, no matter the time of day or night. He helped resolve every issue between me and the clinic, providing a smooth experience throughout the process.
The doctor who performed my surgery, Alperen Koç, was outstanding. From the initial consultation to the operation itself, everything went smoothly, quickly, and painlessly. He’s truly a high-level professional who’s there to treat patients rather than make money off them. I deeply appreciate all of his care and expertise.
A week has passed since the surgery, and I feel good, though my vision hasn’t fully returned yet. However, this is normal, and I’m confident that it will improve over time. I can confidently recommend Bookimed and VM Medical Park Hospital in Istanbul.
Cons: The main downside of my experience was with the hospital’s billing department. They requested payment in cash, but we were not informed about this before traveling to Turkey. If you want to pay by card, they charge a 20% commission, which is an unreasonably high fee.
I’d also like to mention someone named Timur (I don’t remember his last name). In front of patients, he was speaking in Russian with a female colleague, assuming we didn’t understand the language. They said something like, “People are so stupid; it’s hard to work with such dumb people.” This kind of behavior is completely unacceptable in the presence of patients. Such conversations seriously undermine the clinic’s reputation and are inappropriate in a professional healthcare setting.
Therefore, I strongly advise anyone planning a visit to clarify all financial and organizational details
Reply from IBRAHIM KADIOĞLU
representative of Valued Med Hub Hospitals
Oct 24, 2024
Dear Valued Patient,
Thank you for choosing VMH Hospitals and Bookimed for your care. We are delighted to hear about your positive experience, especially the support you received from Olya and Said. Our goal is always to provide the best possible service to our patients.
We appreciate your feedback regarding the issues you encountered with our billing department and the behavior of some staff members. We take such matters seriously, as they can undermine the professional healthcare experience we strive to offer. We will address these concerns internally to ensure improvements.
Your insights are invaluable as we continuously seek to enhance our services. We wish you a smooth and speedy recovery, and if you have any further questions or need assistance, please do not hesitate to reach out.
Best regards,
VMH Hospitals
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