Nataliya Nechytaylo • Breast cancer Austria Oct 1, 2019
Preparation for surgery, operation itself and post-surgery care were performed with utmost care and professionalism
The medical team was very professional,available at a short notice, explaining the options, and ready to answer any questions. All necessary medical tests have been done quickly. The preparation for surgery, operation itself and post-surgery care were performed with utmost care and professionalism, overall hospital environment was calming, which helped to reduce the stress associated with surgery and diagnosis. It would be good to have an accurate estimate of costs in advance to make an informed decision.
About Bookimed service
So far I am very satisfied with the support from Bookimed: they have contacted upon request within 24 hours, proposed travel assistance, different options of facilities/doctors for diagnosis, guided through the medical assessment process, made schedules of visits/tests/surgery at the shortest possible time, provided translation of medical documentation, have been accompanying to the visits/tests on spot at the clinic and helped with formalities/German language. Additionally, after the actual estimate of surgery costs have been higher compared to initial estimation, Bookimed was looking for ways to find the savings and negotiate the price. It was very helpful to keep in touch with Bookimed staff almost on a daily basis, with two of them: a remote manager and on-site representative, who co-ordinated well with each other. I would have a small suggestion: to provide a little bit more detail on the schedule of tests/hospital admission and needed preparation.