Client • Cataract United Kingdom Oct 20, 2024
The doctor who performed my surgery, Alperen Koç, was outstanding
My Experience with Bookimed and VM Medical Park Hospital in Istanbul
I recently had surgery in Turkey, and I must say, my coordinator Olya was an incredible professional. She was with me every step of the way, always available 24/7, a true angel! Thanks to her, I chose this hospital and Turkey instead of the Czech Republic. Olya’s support was crucial in my decision, and I’m forever grateful to her.
Special thanks to our guide Said, who was always available, no matter the time of day or night. He helped resolve every issue between me and the clinic, providing a smooth experience throughout the process.
The doctor who performed my surgery, Alperen Koç, was outstanding. From the initial consultation to the operation itself, everything went smoothly, quickly, and painlessly. He’s truly a high-level professional who’s there to treat patients rather than make money off them. I deeply appreciate all of his care and expertise.
A week has passed since the surgery, and I feel good, though my vision hasn’t fully returned yet. However, this is normal, and I’m confident that it will improve over time. I can confidently recommend Bookimed and VM Medical Park Hospital in Istanbul.
Cons: The main downside of my experience was with the hospital’s billing department. They requested payment in cash, but we were not informed about this before traveling to Turkey. If you want to pay by card, they charge a 20% commission, which is an unreasonably high fee.
I’d also like to mention someone named Timur (I don’t remember his last name). In front of patients, he was speaking in Russian with a female colleague, assuming we didn’t understand the language. They said something like, “People are so stupid; it’s hard to work with such dumb people.” This kind of behavior is completely unacceptable in the presence of patients. Such conversations seriously undermine the clinic’s reputation and are inappropriate in a professional healthcare setting.
Therefore, I strongly advise anyone planning a visit to clarify all financial and organizational details
About Bookimed service
My experience with Bookimed was incredibly positive. From the moment I reached out, my coordinator Olya provided exceptional support, always available and guiding me through every step. The process of selecting the clinic and arranging everything was smooth and well-organized, thanks to her. Bookimed’s team made me feel confident in my decision, and their constant communication gave me peace of mind throughout the treatment journey. I highly recommend their services for anyone seeking medical care abroad.