Best Clinics and Costs for Heart Surgery in Austria 2025

I had a terrible experience. Dr. Zielinski was dismissive and rushed me, he hasn't answered my questions and he asked me for more tests in order to speak about treatment plans when I was told previously that I didn't need any tests in order to proceed with the consultation and receive a treatment plan. He didn't bother to explain the disease or treatment options. I was looking forward to speak to him and I put so much hope. I needed someone to explain and guide me. I was left with such a bed feeling after the consultation. No empathy and no professionalism. Bookimed apologise but they said that they can't do anything because I paid directly the clinic, even if they are the intermediary they don't take responsibility, so be very careful when booking any services. I wasted 400 euros for 10 minutes that I was trying to make a few questions in order to get some value for the money but the only thing I got was disappointment, frustration, stress and time waste for arguing. I asked for at least to have some questions asked in writing so I could get something back for my money, but they refused, and they said that the consultation was compleated. In the first place, they said that I had a second consultation for free because it wasn't compleated, and then they said it was a mistake and the consultation was compleated. Please be careful where you spend your money and put your hopes because they don't care about taking advantage of ill people in order to make money. Probably are not all the same but my experience was awful and I am very disappointed. Some become doctors because they want to help people and others have no feelings or empathy. I hope this helps whoever is reading and I hope you find a better option than I did with a doctor that cares and will help you. God bless.

I'm 32 years. Left-sided coxarthrosis. I was looking for options for superficial endoprosthetics. I turned to bookimed and I was offered a clinic in Austria. The operation was estimated at about 30-32 thousand euros, but since the technique is innovative (ceramic surface prosthesis for young patients), I agreed. Before that, I several times discussed what kind of operation we are talking about with the contact person from bookimed (Roman) and the doctor. Upon arrival in Austria, Roman met me. A very pleasant and caring person, I am very grateful to him for his help and a warm welcome. The next day after arriving in the morning, I ended up in the clinic. I went through all the necessary tests, and they brought me 2 contracts for signing, 1 from an anesthesiologist, the second for prosthetics. I noticed that the contract for Hip Replacement (replacement of the hip joint), and I was going to the Hip Resurfacing procedure and I had doubts. Two nurses forced me to sign a contract, but without communicating with the doctor, I refused. After Dr. Stefan Malkowitz came, I started a conversation with him about the procedure, as it turned out the doctor deceived me and wanted to do a regular total arthroplasty. He skillfully tried to manipulate on the patient's weaknesses (you will quickly recover, you will not have any pain, etc.) in every possible way, avoiding a direct answer about the prosthesis. As a result, it turned out that he did not do such a procedure (Hip Resurfacing) and began to move out, that he did not understand me. In fact, he was given all the information about the procedure that I wanted to do, the doctor apparently thought he could do it. In fact, I spent 2 days of which 11 hours spent on the road. A bunch of stress and pain nerves in the leg. From here I learned several lessons: 1. Read the contracts that are slipped to you for signature. 2. Discuss all the details several times before the trip. 3. In Europe, people are deceived in the same way as elsewhere

Hello. I just wanted to mention some of the things that happened, so that your team is in the loop of what your customers are going through. I was contacted by Dr. Sadeq, which was very pleasant to communicate with. Roman on the other hand, was not clear about anything from the beginning. Saying “don’t worry, it is okay.” After confirming the doctors, and sending all my medical files 2 weeks ahead of time, I came to realise that the doctors have no idea about my condition. I walked in to a confused doctor, not even knowing that I have heart failure. I saw this as quite unprofessional that they haven’t even had time to review my documents. Once the doctor asked for my files, Roman did not have them, and I was forced to give a brief summary of what happened. This made me feel that my case was of no interest or importance to the representative. After finally managing to see the surgeon, he said that was the only day he was available (March 2nd), and that he was flying for work elsewhere. He had asked me to come back on the 16th of March. I could not believe that, as I have paid for tickets, plus hotels for two people (my mother joining) for 10 days in Vienna, when the doctor is not even there to do the surgery I was supposed to do. Do you know what the costs are of this mishap? After that, we ended up seeing another cardiologist recommended by the cardio surgeon. He was great, but when we came back the next day for ROman’s set appointment, it turns out there was no appointment, and he “had to go” and left me to deal with the hospital. The communication with Roman was horrible. I was just waiting in the lobby for 3 days not knowing what will happen, what are the fees, and no warnings or consultations. Especially when an x-ray costs 2,500 euros, I would have appreciated an initial warning of the costs. Not just “come pay” style that he has. That is as much as the biopsy, which I will still have to do in the future. I have experience with companies like yours, but the unprofessionalism, lack of communication, and unorganisation is unprecedented. I am going out of my way just to clarify what my experience was with your team, with handling things. The hospital and doctors were great. It was just the missteps by Roman that was upsetting.