Best Hospitals for Pancreatic cyst treatment in Germany 2025

My name is Sergey, I am undergoing treatment at the oncology department of the Nordwest Clinic in Frankfurt am Main. I would like to note the high professional level of doctors, the technical equipment of the clinic at the proper level. I want to express special gratitude to Professor Elka Yeager, senior doctor Kiselichki, Dr. Weber, the highest level of professionalism, are very friendly and attentive, the junior staff are smart, everything is super, I’m very pleased with the treatment, if not for one “but” ... Because of ignorance language had to contact the company "Phoenix Service", which is an intermediary for the provision of medical services, led by Radislav. My communication with them began with the fact that before arrival they demanded a significant prepayment, which was timely transferred to their account. After arriving at the clinic, I had to transfer money several times, rather big money. I persistently asked the company’s employees to conclude an agreement with me on the provision of services by Phoenix Service, in order to specifically understand which services and for what specific payment the services will be provided. However, no contracts, as well as invoices with prices, were provided to me, which directly testifies to dishonesty. Only two months later I received the clinic’s bills (with which I completely agree) and separately a bill from Phoenix Service for the services rendered, after viewing which there were simply no words ... As it turned out, being treated in Germany was not expensive, it was expensive to pay for the services of Phoenix invoiced, which either didn’t turn out at all, or turned out to be in the wrong amount and at very high prices. I tried to talk with the head of the company Radislav, saying that I did not agree with the bill, to which I received the answer "if something does not suit you, you can refuse our services further." I officially wrote an appeal to the clinic about the detachment from this dishonest company, to which I received a positive response. He also wrote an official letter to Phoenix with a request to review the account, to which he still has not received an answer. I want to warn everyone who is in my position, those cancer patients who sell everything in order to pay for treatment and live on, but these “phoenixes” don’t stop at anything to enrich themselves at their expense.

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My visit was not so perfect, they were not so professional as I wish. The doctor was good but we have large problems with communication and I feel how he felt uncomfortable about it but cannot do anything with it. That is why I denied to do the operation there and only have a consultation They do not know that I do not speak German but only English I want to say thank you to Lesya, her job was good.

I underwent an online consultation on the choice of the most optimal treatment option. Since two well-known Moscow clinics gave completely different recommendations for the treatment of my disease (spleen lymphoma): surgical removal of the spleen, or chemotherapy, I decided to ask the opinion of a German professor. Of course, it is very expensive to be treated in Germany, but getting a competent opinion on your specific case, sending all the necessary tests, diagnostics and receiving answers and a treatment regimen, is quite possible: my online consultation cost 650 euros + a written summary with translation into Russian. The whole process, from collecting documents / analyzes, to receiving the final summary, was accompanied by the coordinating doctor Alexey from Bookimed, to whom I am very grateful. He is very responsive, always in touch, answers all questions, but at the same time he is tactful and unobtrusive - a real professional and a very kind person. So, I received answers to my questions, chose the tactics of treatment, and all this for a very reasonable fee. The only drawback is the excess of the stated deadlines, which is not typical, as I think, for the Germans (the consultation was promised within 7 days, in fact it took place 15 days after payment, and the final summary was delayed for a couple of days), it would be better to immediately position the maximum period , then there would be no painful days of waiting. In general, I am satisfied with the result. I think in my case, this is just a very convenient form of counseling that does not require huge material and organizational costs associated with physical travel abroad. I bow to the coordinator Alexei for his patience, tact and professionalism!