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Everyone was so kind ! My doctor was also amazing and an ENT so he cared about my ability to breathe as well as the aesthetics of my nose. The hotel was nice other than a few room service mishaps, and the transportation was super reliable. Everyone did whatever they could to help me, they even called me to wish me a safe flight. I felt so welcome the whole trip, they had everything under control. Couldn't be happier with this place. 100% recommend :^)

I had to have my thyroid investigated and cut out if the investigations confirmed it. I was supposed to fly to the Russian Federation, but I couldn't. With the help of the Bookmed website, I asked for a suitable hospital and I was matched. I liked the offer from Lokman Hekim Istanbul - they provided me with a hotel, a ward, all the necessary tests, and everything was organised in a short time, but enough time for the treatment. I decided to choose Lokman Hekim Istanbul. I am very glad that I made this choice. Everything was very clear: we were met at the airport, brought to the hotel. When we had to go to the hospital, a car came to pick us up. They took us everywhere we needed to go for treatment, even to the pharmacies. When we arrived at the hospital, I was examined by the doctor Alaattin Ozturk. I told him about my symptoms and the analyses already done in the RF. The doctor studied all this, sent me to have a blood test and an ultrasound (we paid for the ultrasound ourselves, as it was not in the plan). All the analyses and ultrasound were done quickly. After that the doctor decided to operate on me on the same day. I was scared, but Dr Alaattin Ozturk's confidence reassured me. I realised that I was in good hands and everything was going well. Also the interpreter and coordinator Olga was very helpful, caring and "warm" in her communication. All this helped me to get through the stress before the operation, even though I was very reluctant to have it. We waited in the ward. At that time a nurse came and very carefully put a catheter in advance. This is a huge problem for me: before the catheter was put already in the operating theatre, and it was a torment - I was always stabbed all my hands, because my veins "hide". But here the nurse put the catheter in so painlessly that I didn't even realise it was already in place. About an hour later, I was taken into the operating room. The doctor translated to me what was being done to me before the operation, and once again I would like to say a big thank you to him. I was very afraid that I would lose my voice because they often nick the ligaments, but when I woke up everything was fine. I woke up easily. The first day after the operation I was up and feeling relatively fine considering I had the operation. The hospital staff were very caring: they took my blood pressure and temperature and put me on painkillers. I did not feel unwell. I would like to tell you separately about the ward. We were lying alone with my husband. The only disadvantage was that it was difficult for him to sleep on the couch. But everything else was just fine. I have never been in the hospital so well, and believe me - I have a lot of experience =) The bathroom is like in a good hotel: great shower, I was even able to take it. The ward is big, with good and different lighting, with a comfortable table. Everything was great, I was very comfortable. I had more problems with cystitis and Olga organised for me to see a urologist. He helped to solve the problem. I was given an antibiotic and a drip with a catheter free of charge. When we were discharged, we were taken to a pharmacy where we could buy everything. Then my husband was also taken to see a hair transplant surgeon, also free of charge and also by car. I saw the doctor on the last day - he removed my stitches and asked me to send him some tests. I was very happy that it was him who operated on me, and I was even sad to part with Olga. When the histology was ready, it turned out that I had cancer, and it was good that everything was done in time. If I have any health problems, I will definitely come back to this hospital. The people who work there treat patients and their families with care. I would also like to add that the Bookimed service made me very happy: they were interested in my health and asked me if I was OK. I liked the hospital they chose for me.

Before reading this review I want to make is completely clear that Dr. Ozenlap did a fantastic job. He was always present for anything that happened before and after the surgery. His team are amazing and kind. They take the time to help you. After leaving I have contacted him a few times and he responds right away with voice messages. Returning to Canada my post op nurse said my tummy tuck was one of the best she has seen done in Turkey. I would recommend contacting his clinic directly to arrange a consult and/or surgery as I will when I come for additional services. I highly recommend him. I had dealt with Zeneyp through the entire process and she was really helpful but as the date of my arrival approached it was just a bit more difficult. I did land in Istanbul on April 21st to do some traveling beforehand. A few days before I was to leave I followed up with her about my transportation from the airport. She told me it was too early (4 days) to set up the group chat. I then checked in with her the night before I flew out where I got the information. During our messages I confirmed with Zeneyp what my check in and out days would be since I was there a few days before hand. She confirmed I would check out April 24th and return on April 27th to the hotel (as outlined in my iteintery) I messaged the group chat on the 23rd asking when I would be picked up and was told I was not being picked up until the day of surgery of April 25th. I was ultimately charged for this date. When being admitted to the hospital on the 25th I was informed that the anesthesiologist would not go ahead because of the Lithium I take without it being in my sy. One of my first messages with Zeneyp was the medications that I take. I was even asked to clarify my use of another medication so I know thought these would be recorded during the intake. While Canada will operate I understand that Turkey does not. If I had been made aware of this I would have received guidance from my doctor if I needed to stop the medication before I left for Turkey. Brining this up to Zeneyp she said that the anesthesiologist doesn’t know beforehand and this is how it works. I am certain that a surgeon and anesthesiologist would look at a file before preforming a surgery, like when it gets approved by the surgeon. Not when they’re walking into the hospital. Notifying the surgeon, etc of meds would have been her job and I Would be pretty confident that she erred in this. I would make sure that all your medications are checked before you leave for the long travel to Turkey so you are not delayed or worse yet, turned away. I was originally scheduled for a tummy tuck with Dr. Emre Ozanlap on April 25th, which was then delayed to April 28th because information about medication I take was not given to him prior to my arrival in Turkey. I was not provided with any reason on why there is no discussion between medical professionals prior to a decent size surgery. No matter how I tried to get a better explanation she would not give me one. This ended up with me having to pay an extra 3 days for the hotel (6 if we include both of the hospital arrival dates that were outlined) and a new flight home. **surgery happens** A couple days after my operation I go for my check up and your medical coordinator, Hisham, asked me about if I was getting lymphatic massages and was surprised I hadn’t been offered any. I was then contacted by Zenyep afterwards and set one up. During my initial massage the nurse was getting my incision tape contaminated (proper health measures were taken by her). I asked if this was ok and she said yes. I scheduled one for the next day and when the nurse saw the dirty tape she got on the phone with Zenyep. They spoke in Turkish so I don’t know what was said. The nurse fully took off my tape and told me Zeneyp would come by sometime with tape and I agreed I could re tape it once I got it. I waited a while and touched base with her with no response so I went and found a pharmacy for the tape because I flew out in a couple hours and did not want my incision just open. I later received a message that it was Sunday and the pharmacy’s were closed. Upon me telling her I just left a pharmacy she told me it was her day off. She was prepared to have me leave with an open incision while traveling over 18 hours. That was my last interaction with her. During the whole entire time she was never was accountable, apologetic or even empathetic. Always dodging any questions for clarification but basically saying “this is the way” The lack of due diligence by her or Doctor K Clinic as a whole could have left me in a worse situation physically than the inconvenience of the financial situation I find myself in. I do not recommend using their service for booking your surgeries. PLEASE MAKE NOTE OF THE ABOVE REVIEW OF DR. OZENLAP.

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