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Surgery in Turkey, I am 60 years old, and I travelled to Istanbul for a Deep Plane Facelift and a lower and upper Blepharoplasty. Bookimed, I am so grateful to you, I could not have made this journey without your assistance. Thank you very much for your guidance and patience. I hope I did not give you a hard time. Turkey is a safe place to travel, it is safer than Paris, Milan or Manhattan. I never felt in danger in Istanbul. From the moment I arrived at Lokman Hekim Hospital, everything was taken care of by Ismael Ali, who is an easy going and friendly translator. The pre-operative test were done as soon as I arrived. The day after I met Doctor Murat Yaman who is a friendly and open person. Before travelling to Istanbul I checked his background and found him to be a very good and competent surgeon. So, on that day I was relaxed for the surgery because I knew I was going to be in good hands. The work he did on me was outstanding. I am still in the healing process. My eyes are a bit irritated, but that is normal. My face is still a bit swollen but it no longer hangs. My face has changed expression from appearing to be sad or angry to reflecting a normal emotion. A big thanks to the Lokman Hekim Hospital staff some of them spoke a little bit of English others were fluent but all of them were caring, kind, super friendly and always ready to help.

1. The service provided is fully consistent with the highest standard. Everything was on time, no delays. Meeting/seeing off from/to the airport, check-in at the hotel, stable communication with the curator-translator and doctor, answers to any questions and requests. +++ 2. The dentist is attentive and fully completed the treatment program. 3. Bookimed made my task very easy. I recommend. Hana Oct. 2023

Initially I would like to thank Julia, the curator of Bukimed. For accompaniment, for support on the phone, for finding the clinic and doctor, for the hotel and everything else. Yulia you are great ❤️🕊️Когда I will contact Bukimed next time, I will ask for you. Thank you for the transfer. Thank you for the hotel. At the reception everyone speaks perfect English. That's great. In the kitchen the cooks are super ❤️ my daughter liked everything very much. The food is super ❤️ Hello to Tempo Chaglayan Hotel, from Anastasia and Eva, we were there from 14.04.24 to 20 . 04.24 to translators Nadezhda and Madina a big hello and a heart ❤️🕊️🕊️. Liv Clinic is very beautiful ❤️ Professor Cardiologist Batur Genenc Kanar Professional . Very grateful for competence and for honesty in many points . Thank you for the fact that the doctor said to wait with the operation for my daughter, on the heart, that it is necessary to wait a little more and understand the drugs. He didn't do the operation for the sake of money as soon as we arrived. He didn't prescribe unnecessary tests. The doctor said that these analyses are not necessary. ( One genetic test was enough) . I am thankful that Professor Batur Genench Kanar, having prescribed serious pills for my daughter, left his watsap number and said that he is always in touch and at any moment you can call and write directly to the doctor. Which is very convenient for me. We are from another country and it would be expensive to fly to Istanbul for every question. At the moment we are doing everything as the doctor said. We give all the prescriptions to the child. In a month the doctor said to write him an ECG. And there they will decide how to proceed. I am very grateful to everyone who met us on this trip. Everything is super ❤️❤️❤️🙌 🕊️ Hugs to everyone, and if we go anywhere, it will be only to you ❤️.

All was good

Before reading this review I want to make is completely clear that Dr. Ozenlap did a fantastic job. He was always present for anything that happened before and after the surgery. His team are amazing and kind. They take the time to help you. After leaving I have contacted him a few times and he responds right away with voice messages. Returning to Canada my post op nurse said my tummy tuck was one of the best she has seen done in Turkey. I would recommend contacting his clinic directly to arrange a consult and/or surgery as I will when I come for additional services. I highly recommend him. I had dealt with Zeneyp through the entire process and she was really helpful but as the date of my arrival approached it was just a bit more difficult. I did land in Istanbul on April 21st to do some traveling beforehand. A few days before I was to leave I followed up with her about my transportation from the airport. She told me it was too early (4 days) to set up the group chat. I then checked in with her the night before I flew out where I got the information. During our messages I confirmed with Zeneyp what my check in and out days would be since I was there a few days before hand. She confirmed I would check out April 24th and return on April 27th to the hotel (as outlined in my iteintery) I messaged the group chat on the 23rd asking when I would be picked up and was told I was not being picked up until the day of surgery of April 25th. I was ultimately charged for this date. When being admitted to the hospital on the 25th I was informed that the anesthesiologist would not go ahead because of the Lithium I take without it being in my system. One of my first messages with Zeneyp was the medications that I take. I was even asked to clarify my use of another medication so I know thought these would be recorded during the intake. While Canada will operate I understand that Turkey does not. If I had been made aware of this I would have received guidance from my doctor if I needed to stop the medication before I left for Turkey. Brining this up to Zeneyp she said that the anesthesiologist doesn’t know beforehand and this is how it works. I am certain that a surgeon and anesthesiologist would look at a file before preforming a surgery, like when it gets approved by the surgeon. Not when they’re walking into the hospital. Notifying the surgeon, etc of meds would have been her job and I Would be pretty confident that she erred in this. I would make sure that all your medications are checked before you leave for the long travel to Turkey so you are not delayed or worse yet, turned away. I was originally scheduled for a tummy tuck with Dr. Emre Ozanlap on April 25th, which was then delayed to April 28th because information about medication I take was not given to him prior to my arrival in Turkey. I was not provided with any reason on why there is no discussion between medical professionals prior to a decent size surgery. No matter how I tried to get a better explanation she would not give me one. This ended up with me having to pay an extra 3 days for the hotel (6 if we include both of the hospital arrival dates that were outlined) and a new flight home. **surgery happens** A couple days after my operation I go for my check up and your medical coordinator, Hisham, asked me about if I was getting lymphatic massages and was surprised I hadn’t been offered any. I was then contacted by Zenyep afterwards and set one up. During my initial massage the nurse was getting my incision tape contaminated (proper health measures were taken by her). I asked if this was ok and she said yes. I scheduled one for the next day and when the nurse saw the dirty tape she got on the phone with Zenyep. They spoke in Turkish so I don’t know what was said. The nurse fully took off my tape and told me Zeneyp would come by sometime with tape and I agreed I could re tape it once I got it. I waited a while and touched base with her with no response so I went and found a pharmacy for the tape because I flew out in a couple hours and did not want my incision just open. I later received a message that it was Sunday and the pharmacy’s were closed. Upon me telling her I just left a pharmacy she told me it was her day off. She was prepared to have me leave with an open incision while traveling over 18 hours. That was my last interaction with her. During the whole entire time she was never was accountable, apologetic or even empathetic. Always dodging any questions for clarification but basically saying “this is the way” The lack of due diligence by her or Doctor K Clinic as a whole could have left me in a worse situation physically than the inconvenience of the financial situation I find myself in. I do not recommend using their service for booking your surgeries. PLEASE MAKE NOTE OF THE ABOVE REVIEW OF DR. OZENLAP.