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Good afternoon! We liked the clinic Kolan, except that the conclusion and examinations of doctors with translation into Russian were promised to us by Olya, but she did not send anything, several times she was called, she said that she would recover, and already 2 months had passed.

The doctor answered all my questions. He honestly explained all the risks and expectations. He did not impose his opinion, but gave competent recommendations. I was left with a pleasant impression.

First, I wanted to say that Jimena here on Bookimed have been the best!! She always check up with me if I was feeling okay, and gave me a lot of support! I really appreciate that❤️ so Himena is the best!! The doctor Young min at Very Good plastic surgery is great! He has a a lot of expertise and experience, he’s the head m chef of the clinic as well. But, Tanya at the clinic she didn’t give me any support at all she was suppose to be there for me and give me support, I did a huge surgery , jaw reduction and a chin reduction, so the doctor cut in my bones. So when I woke up I was in sooo my agony and pain I’ve never felt anything like it in my entire life, it felt like I had a screwdriver penetrating my temples slow back and forth, it was terrible, instead of being there for me saying everything went good etc they just started to scream “stop crying” wouldn’t even bother to ask why I was crying or if I was having any pain at all The nurses told me “ you paid for this cosmetic procedure you put yourself in this situation “ when I ask for pain killers. She also told me “I’ve never seen anyone like you, in this much pain, I won’t give you more” like I was lying? I’ve never had death anxiety before but I thought I was going to die. The sent me home 24h after surgery I was super swollen and scared, I felt betrayed of everyone. I was alone in this country. When I showed my inspiration photos to Tanya the translator/assistant she laughed. Even after surgery she didn’t give me any support, I felt in the way, like I was a problem for them. But it was some good nurses as well x. Love Matilda

I advise you to review this distinguished health institution because of the experience of its medical staff, under the supervision of the professor in the operation room, and most importantly of all, the care and attention after the operation, providing free treatment, distinguished reception, distinguished accommodation, and ensuring your safe return to my homeland. Thank you from the bottom of my heart, and I recommend this institution, but who needs this? Type of treatments

Before reading this review I want to make is completely clear that Dr. Ozenlap did a fantastic job. He was always present for anything that happened before and after the surgery. His team are amazing and kind. They take the time to help you. After leaving I have contacted him a few times and he responds right away with voice messages. Returning to Canada my post op nurse said my tummy tuck was one of the best she has seen done in Turkey. I would recommend contacting his clinic directly to arrange a consult and/or surgery as I will when I come for additional services. I highly recommend him. I had dealt with Zeneyp through the entire process and she was really helpful but as the date of my arrival approached it was just a bit more difficult. I did land in Istanbul on April 21st to do some traveling beforehand. A few days before I was to leave I followed up with her about my transportation from the airport. She told me it was too early (4 days) to set up the group chat. I then checked in with her the night before I flew out where I got the information. During our messages I confirmed with Zeneyp what my check in and out days would be since I was there a few days before hand. She confirmed I would check out April 24th and return on April 27th to the hotel (as outlined in my iteintery) I messaged the group chat on the 23rd asking when I would be picked up and was told I was not being picked up until the day of surgery of April 25th. I was ultimately charged for this date. When being admitted to the hospital on the 25th I was informed that the anesthesiologist would not go ahead because of the Lithium I take without it being in my system. One of my first messages with Zeneyp was the medications that I take. I was even asked to clarify my use of another medication so I know thought these would be recorded during the intake. While Canada will operate I understand that Turkey does not. If I had been made aware of this I would have received guidance from my doctor if I needed to stop the medication before I left for Turkey. Brining this up to Zeneyp she said that the anesthesiologist doesn’t know beforehand and this is how it works. I am certain that a surgeon and anesthesiologist would look at a file before preforming a surgery, like when it gets approved by the surgeon. Not when they’re walking into the hospital. Notifying the surgeon, etc of meds would have been her job and I Would be pretty confident that she erred in this. I would make sure that all your medications are checked before you leave for the long travel to Turkey so you are not delayed or worse yet, turned away. I was originally scheduled for a tummy tuck with Dr. Emre Ozanlap on April 25th, which was then delayed to April 28th because information about medication I take was not given to him prior to my arrival in Turkey. I was not provided with any reason on why there is no discussion between medical professionals prior to a decent size surgery. No matter how I tried to get a better explanation she would not give me one. This ended up with me having to pay an extra 3 days for the hotel (6 if we include both of the hospital arrival dates that were outlined) and a new flight home. **surgery happens** A couple days after my operation I go for my check up and your medical coordinator, Hisham, asked me about if I was getting lymphatic massages and was surprised I hadn’t been offered any. I was then contacted by Zenyep afterwards and set one up. During my initial massage the nurse was getting my incision tape contaminated (proper health measures were taken by her). I asked if this was ok and she said yes. I scheduled one for the next day and when the nurse saw the dirty tape she got on the phone with Zenyep. They spoke in Turkish so I don’t know what was said. The nurse fully took off my tape and told me Zeneyp would come by sometime with tape and I agreed I could re tape it once I got it. I waited a while and touched base with her with no response so I went and found a pharmacy for the tape because I flew out in a couple hours and did not want my incision just open. I later received a message that it was Sunday and the pharmacy’s were closed. Upon me telling her I just left a pharmacy she told me it was her day off. She was prepared to have me leave with an open incision while traveling over 18 hours. That was my last interaction with her. During the whole entire time she was never was accountable, apologetic or even empathetic. Always dodging any questions for clarification but basically saying “this is the way” The lack of due diligence by her or Doctor K Clinic as a whole could have left me in a worse situation physically than the inconvenience of the financial situation I find myself in. I do not recommend using their service for booking your surgeries. PLEASE MAKE NOTE OF THE ABOVE REVIEW OF DR. OZENLAP.