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I had a terrible experience. Dr. Zielinski was dismissive and rushed me, he hasn't answered my questions and he asked me for more tests in order to speak about treatment plans when I was told previously that I didn't need any tests in order to proceed with the consultation and receive a treatment plan. He didn't bother to explain the disease or treatment options. I was looking forward to speak to him and I put so much hope. I needed someone to explain and guide me. I was left with such a bed feeling after the consultation. No empathy and no professionalism. Bookimed apologise but they said that they can't do anything because I paid directly the clinic, even if they are the intermediary they don't take responsibility, so be very careful when booking any services. I wasted 400 euros for 10 minutes that I was trying to make a few questions in order to get some value for the money but the only thing I got was disappointment, frustration, stress and time waste for arguing. I asked for at least to have some questions asked in writing so I could get something back for my money, but they refused, and they said that the consultation was compleated. In the first place, they said that I had a second consultation for free because it wasn't compleated, and then they said it was a mistake and the consultation was compleated. Please be careful where you spend your money and put your hopes because they don't care about taking advantage of ill people in order to make money. Probably are not all the same but my experience was awful and I am very disappointed. Some become doctors because they want to help people and others have no feelings or empathy. I hope this helps whoever is reading and I hope you find a better option than I did with a doctor that cares and will help you. God bless.

The hospital is excellent, and the medical advice is very sophisticated. Thank you

My Mum had a neurological check-up. We are very grateful that finally the problem with headaches has been solved! For more than two years, doctors of clinics in Europe and Ukraine, could not solve this issue, prescribing antidepressants, etc. Arrived at the clinic at 8:50 am, without delay was provided, very nice interpreter Irada. We promptly took analyses, MRI, ultrasound, consultation with a competent neurologist who paid attention to the problem that was causing the headaches for a long time. Appointed the right treatment with a positive result! Attention from the clinic also deserves a special thanks, Mum and her husband were fed a delicious lunch! Tatiana our medical coordinator, also deserves thanks for the feedback and wishes that we voiced to her were taken into account and fulfilled 💯 Bottom line: I recommend from the heart! Fast, professional, all the patient's wishes are taken into account! Thank you and prosperity to you!!!♥️

And so I would like to share my experience with people who wish to use the services of this service. As well as the services of 2 "Specialists" Inga and Lydia. To begin with, I contacted the service with the problem of undifferentiated arthritis. Previously, in the country of residence, I underwent more than detailed laboratory blood tests for the rheumatological factor of my disease. Given that any rheumatologic examinations were negative. I turned to bookimed - in order to undergo an additional examination, establish a diagnosis and receive adequate medical therapy. In my naivety, I assumed that when a patient has lameness due to necrosis of 2 heads of the hip joint. And a painful syndrome that causes more than unpleasant sensations both when walking and at rest. Can count on LOOKING FOR RECOMMENDATIONS on this issue - I was extremely mistaken. Also, by my naivety, I assumed that if all the results of rheumatological examinations were negative. And if they are negative for 2 years, it is possible that medical specialists will take possible steps in the other direction to establish the cause of the disease. But alas, upon arrival and at the first consultation with a doctor in Hamburg, I heard that most likely my problem lies in rheumatism or its analogues. After that I once again passed the expanded rheumatological panel. And he got an extremely "unexpected" result. The test results for rheumatologic factor were again negative. Then I told the coordinator Lydia about my medical history starting in 2013. After that, I reported that I had recommendations from a pulmonologist to undergo an annual examination for changes in the lungs. I do not know for what reason, but it was my lungs that interested both my coordinator and the doctor in Gabburg. As a result, I received an assurance that my lungs are in perfect order and there is no reason for an annual CT scan. Departing from the generally negative style of my storytelling, I express my gratitude for this recommendation. And I really hope that I can trust her. Returning to the main topic. The doctor familiarized himself with the results of lung examinations, and in great detail, I would say in more detail than the results of examinations of my joints. Namely, MRI - a study of the hip joints - which came to the radiologist, in the last days before leaving. This fact confused me extremely. I come with a joint problem. But the main bias is, oddly enough, absolutely not on the joints. As I wrote above, the MRI results of the hip joints reached the doctor a few days before my departure. After examination, MRI examination of the joints. I was told that most likely the necrotic changes were caused by the intake of hormonal drugs that relieve the symptoms of arthritis. Due to the fact that my blood tests did not reveal rheumatological problems and signs of an inflammatory process in the blood. I received a verdict - you are healthy, all the best. Like any person, I was extremely happy with this conclusion. But bad luck, the joints of the hands were also swollen in the morning, which I introduced to the local coordinator Lydia. Well, the signs of necrotic changes made themselves felt by extremely unpleasant physical sensations when walking. But according to the verbal conclusion of the local coordinator Lydia, the whole problem was that the doctors at the place of residence A) Prescribed drugs that led to necrotic changes B) I just pay too much attention to my symptoms C) Almost literally “You are healthy, live a normal life” You know I was would be glad to follow your recommendations. And he certainly turned to bookimed clearly not for the purpose of "tourism" during quarantine. Now a few words about the bookimed coordinator Inge who, as far as I understand, is my direct coordinator in the country of residence. Initially, Inga made an extremely pleasant impression on me and offered several options for examination at once. I want to emphasize that before my arrival in Germany there were no problems contacting Inga. But alas, as soon as I was in Germany, the situation changed not for the better. After the verdict of the coordinator Lydia about my infallible health, I obviously turned to Inga with the question of whether problems with joints could cause another problem, well, assuming that this is not a rheumatological problem. Well, and accordingly began to expect an answer. And here began something that left an extremely negative impression of Bookimed's work in principle. Coordinator Inga, receiving my messages due to personal employment or any other of her problems, simply does not answer them for several days in a row. The only thing that provoked her to answer on the day of contact was when I immediately wrote to the bookimed chat bot

My name is Sergey, I am undergoing treatment at the oncology department of the Nordwest Clinic in Frankfurt am Main. I would like to note the high professional level of doctors, the technical equipment of the clinic at the proper level. I want to express special gratitude to Professor Elka Yeager, senior doctor Kiselichki, Dr. Weber, the highest level of professionalism, are very friendly and attentive, the junior staff are smart, everything is super, I’m very pleased with the treatment, if not for one “but” ... Because of ignorance language had to contact the company "Phoenix Service", which is an intermediary for the provision of medical services, led by Radislav. My communication with them began with the fact that before arrival they demanded a significant prepayment, which was timely transferred to their account. After arriving at the clinic, I had to transfer money several times, rather big money. I persistently asked the company’s employees to conclude an agreement with me on the provision of services by Phoenix Service, in order to specifically understand which services and for what specific payment the services will be provided. However, no contracts, as well as invoices with prices, were provided to me, which directly testifies to dishonesty. Only two months later I received the clinic’s bills (with which I completely agree) and separately a bill from Phoenix Service for the services rendered, after viewing which there were simply no words ... As it turned out, being treated in Germany was not expensive, it was expensive to pay for the services of Phoenix invoiced, which either didn’t turn out at all, or turned out to be in the wrong amount and at very high prices. I tried to talk with the head of the company Radislav, saying that I did not agree with the bill, to which I received the answer "if something does not suit you, you can refuse our services further." I officially wrote an appeal to the clinic about the detachment from this dishonest company, to which I received a positive response. He also wrote an official letter to Phoenix with a request to review the account, to which he still has not received an answer. I want to warn everyone who is in my position, those cancer patients who sell everything in order to pay for treatment and live on, but these “phoenixes” don’t stop at anything to enrich themselves at their expense.

Surgery in Turkey, I am 60 years old, and I travelled to Istanbul for a Deep Plane Facelift and a lower and upper Blepharoplasty. Bookimed, I am so grateful to you, I could not have made this journey without your assistance. Thank you very much for your guidance and patience. I hope I did not give you a hard time. Turkey is a safe place to travel, it is safer than Paris, Milan or Manhattan. I never felt in danger in Istanbul. From the moment I arrived at Lokman Hekim Hospital, everything was taken care of by Ismael Ali, who is an easy going and friendly translator. The pre-operative test were done as soon as I arrived. The day after I met Doctor Murat Yaman who is a friendly and open person. Before travelling to Istanbul I checked his background and found him to be a very good and competent surgeon. So, on that day I was relaxed for the surgery because I knew I was going to be in good hands. The work he did on me was outstanding. I am still in the healing process. My eyes are a bit irritated, but that is normal. My face is still a bit swollen but it no longer hangs. My face has changed expression from appearing to be sad or angry to reflecting a normal emotion. A big thanks to the Lokman Hekim Hospital staff some of them spoke a little bit of English others were fluent but all of them were caring, kind, super friendly and always ready to help.

I went to the Galeazzi clinic. Milan. Italy. on my son's problem - gmgantism. Coordinators from Bookimed got involved. Had an online consultation. for which I paid 360 euros. All required documentation has been sent. references. analyses. x-rays. To determine the volume of the operation and the cost, they said that the patient needs to come to Milan. I'm from Ukraine. It's hard to describe how the journey cost me. with what difficulty. Upon arrival in Milan. we are consulted by another doctor and gives quite the opposite answer.!! Is it really impossible to agree and view all the documentation. y t. h and the video was sent!!! with immediately give a negative answer during an online consultation. why do it at all then? It's just a waste of money. not problem solving. Be careful!

Everything is high. The doctor came before the operation (did ablation) and said that it gives 99%, which will be a good result. Chamber for one person, everything you need is there, everything is thought out. Coordinator Pavel answered all my questions very promptly.