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I like how efficient everything was. Was met at the airport and welcomed then transferred to my hotel. Met Dr Ersa Ozbasli the next morning who was amazing and very friendly. Her expertise and explanation of my procedure was excellent. I really felt like she was passionate and empathetic towards my needs and explained everything in detail which I loved . Staff were attentive and available. Felt very supported. I would recommend this clinic and Doctor to everyone.

Everything was fast and smooth. Doctor and personnel we professional, kind and effective

Hello. The operation was performed at the Estetik International clinic. The clinic looks expensive. Everything in it is beautiful, expensive, rich, an excellent ward, and so on. But. A lot but. I'll start. Bukemed organized everything quickly. They are great. Only I clarified a couple of times when to take tickets back home. They said on the 14th. And the operation was on the 10th. Analyzes on the 8th. 9 clinic day off. Arriving at the clinic, the translator Ozan, the translator, tells me that she should fly 17-18 back. Since the days are counted from the moment of the operation. That is, I was not correctly informed in bookimed. OK. I left earlier. The doctor said everything is healing. The clinic itself and its attitude towards me. I had a lift and an increase. The operation was carried out on the 10th at about 15.00. On the 11th at 14.00 I was told that I had an hour to get ready and the transfer would take me to the hotel. I begged to leave me for a day or at least until the morning in the clinic. Since it was terribly hard for me, everything hurt a lot. I couldn't get up, get dressed, etc. I felt dizzy and my blood pressure dropped. But I was told 250€ a day at the clinic or go to the hotel. I went to the hotel. I had drainage. It needs to be cleaned. I was told to do it myself. Once a translator came for me. Since I refused to do it myself because I could just faint from all this. The next day, a friend helped me to do this, and then they removed the drainage and sent me home the next day. And here the most interesting begins. Manager Katerina or coordinator. I don't know her position correctly. I'll attach a screen recording showing the dialog. Transfer to the airport is included in the price of all this. I started talking about the transfer in the evening before the day of departure. Then in the morning. Then I was told to expect a transfer. Then they said that it was broken or something else and that I would call a taxi myself. I couldn't do it because I couldn't pay. The card already had a limit on funds. There is such a law in Ukraine. 100.000 UAH per month I can spend abroad. For a very long time I was hung up with a taxi. The plane is in a couple of hours. A child is waiting at home. I'm on my nerves. Due to the lack of specifics and information, at the end of all this, I just lost my temper and could not find other words except mats and tears. In the end, they called me a taxi. I'm going. With full confidence that he was paid. The taxi driver shows the amount. And I understand that it is not paid. I had to ask for a card from their parents. Attach it to your phone and pay. Next, I go to the airport. I understand that I won't be able to. The clinic helped only in the fact that they checked me in for the flight. When they realized that I could really be late, and then they would have to resolve the issue with tickets and the hotel at their own expense, since it was all their fault. There are 100+ people in line at passport control. I understand I can't. Spit in an hour exactly. The gate has already been opened. And I decide to try. I just asked each person if I could go in front of him, and so I went in line and got on the plane. Now the clinic does not respond to me. Bookimed said that the money would be returned for a taxi, but this issue could be resolved for months. But I'm really looking forward to it. Katerina said the issue is under consideration by the authorities. For the past three days does not answer at what stage the question. Regarding the doctor. All OK. I had a difficult breast situation. He corrected her. But so far it's only been a week. I think it's definitely better than it was. But he didn't hear me. I asked for bigger breasts. I installed a 400 ml implant, but I don’t like it because there is no volume anyway.

Before reading this review I want to make is completely clear that Dr. Ozenlap did a fantastic job. He was always present for anything that happened before and after the surgery. His team are amazing and kind. They take the time to help you. After leaving I have contacted him a few times and he responds right away with voice messages. Returning to Canada my post op nurse said my tummy tuck was one of the best she has seen done in Turkey. I would recommend contacting his clinic directly to arrange a consult and/or surgery as I will when I come for additional services. I highly recommend him. I had dealt with Zeneyp through the entire process and she was really helpful but as the date of my arrival approached it was just a bit more difficult. I did land in Istanbul on April 21st to do some traveling beforehand. A few days before I was to leave I followed up with her about my transportation from the airport. She told me it was too early (4 days) to set up the group chat. I then checked in with her the night before I flew out where I got the information. During our messages I confirmed with Zeneyp what my check in and out days would be since I was there a few days before hand. She confirmed I would check out April 24th and return on April 27th to the hotel (as outlined in my iteintery) I messaged the group chat on the 23rd asking when I would be picked up and was told I was not being picked up until the day of surgery of April 25th. I was ultimately charged for this date. When being admitted to the hospital on the 25th I was informed that the anesthesiologist would not go ahead because of the Lithium I take without it being in my system. One of my first messages with Zeneyp was the medications that I take. I was even asked to clarify my use of another medication so I know thought these would be recorded during the intake. While Canada will operate I understand that Turkey does not. If I had been made aware of this I would have received guidance from my doctor if I needed to stop the medication before I left for Turkey. Brining this up to Zeneyp she said that the anesthesiologist doesn’t know beforehand and this is how it works. I am certain that a surgeon and anesthesiologist would look at a file before preforming a surgery, like when it gets approved by the surgeon. Not when they’re walking into the hospital. Notifying the surgeon, etc of meds would have been her job and I Would be pretty confident that she erred in this. I would make sure that all your medications are checked before you leave for the long travel to Turkey so you are not delayed or worse yet, turned away. I was originally scheduled for a tummy tuck with Dr. Emre Ozanlap on April 25th, which was then delayed to April 28th because information about medication I take was not given to him prior to my arrival in Turkey. I was not provided with any reason on why there is no discussion between medical professionals prior to a decent size surgery. No matter how I tried to get a better explanation she would not give me one. This ended up with me having to pay an extra 3 days for the hotel (6 if we include both of the hospital arrival dates that were outlined) and a new flight home. **surgery happens** A couple days after my operation I go for my check up and your medical coordinator, Hisham, asked me about if I was getting lymphatic massages and was surprised I hadn’t been offered any. I was then contacted by Zenyep afterwards and set one up. During my initial massage the nurse was getting my incision tape contaminated (proper health measures were taken by her). I asked if this was ok and she said yes. I scheduled one for the next day and when the nurse saw the dirty tape she got on the phone with Zenyep. They spoke in Turkish so I don’t know what was said. The nurse fully took off my tape and told me Zeneyp would come by sometime with tape and I agreed I could re tape it once I got it. I waited a while and touched base with her with no response so I went and found a pharmacy for the tape because I flew out in a couple hours and did not want my incision just open. I later received a message that it was Sunday and the pharmacy’s were closed. Upon me telling her I just left a pharmacy she told me it was her day off. She was prepared to have me leave with an open incision while traveling over 18 hours. That was my last interaction with her. During the whole entire time she was never was accountable, apologetic or even empathetic. Always dodging any questions for clarification but basically saying “this is the way” The lack of due diligence by her or Doctor K Clinic as a whole could have left me in a worse situation physically than the inconvenience of the financial situation I find myself in. I do not recommend using their service for booking your surgeries. PLEASE MAKE NOTE OF THE ABOVE REVIEW OF DR. OZENLAP.