Helga Dias
• Gastric balloon
United Kingdom
United Kingdom
Feb 1, 2023
Verified review.
I departed for my procedure on Friday night to have it done on Saturday morning 20th January. Up until the moment I booked my flight - the communication from Bookimed was on point, but straight after I sent them my booking confirmation, I didn't hear anything from anyone. So on the day of departing, I still had no confirmation for the hotel, transfer, etc. and had to keep chasing for the information. Not a good start obviously, for someone who is leaving their home for a medical procedure abroad!
When I arrived in Istanbul airport around 5 am - I had to wait a good 40 minutes for my transfer, although sending all my flight information and being told that the driver was going to be there waiting for me. Incorrect.
The hotel room was ok- no soap, shampoo or working phone, (which was not good at all, as I couldn't ring for any assistance after during my whole stay). Initially I was given a twin room, although being on my own so had to ask to change it to a double bedded room. The receptionist was hesitant, but then did it after I insisted.
On the day of the procedure- it was really messy! I got to the hospital and wasn't sure where to go, because no instructions were given to me beforehand of what to expect, dos and don'ts... absolutely nothing! Then once they got someone to meet me, everything was all very rushed! Different individuals came by, which I did know who they were as they didn't really introduce themselves... to make me sign for different things, one of them being a disclosure for going through a general anesthetics, which I had no idea was going to take place as no one had ever mentioned!
That was my first shock as I had travelled abroad, not knowing I would have been under sedation during the procedure. I didn't prepare myself mentally for that and was really annoyed I was not warned in advance, as that in itself carries its own risks.
Anyway, the worst came afterwards, once the procedure had been done- I felt really weak, in severe pain (in my stomach) and extremely nauseous. Again, I couldn't understand why I was in so much pain as I was not warned nor given any information beforehand. So all an unpleasant surprise. The nursing staff were nice, but couldn't' speak English.
I felt rushed out of my room as they made it clear it was time for me to go, by making signs and leaving the door open! But I was in no condition to go yet, as I wasn't well!
The nutritionist came really quickly and rushed the information to me. She left without even leaving her contact details should I have any questions or for any aftercare.
Then another guy came along to to give me the medication to take with me, which I had to pay for , again not expecting it as I thought all was included, I was told again to go.
I asked if anyone was meeting me to go over the final things- he said no. Wow. I could not believe it. It was just like: okay, we have your money now, you've got your balloon- off you go! Ciao!
I was just appalled, upset and really scared actually, because I felt really unwell and there was no one there to assist.
To conclude, I walked back to the hotel alone with a lot of struggle. Went up to my room, with no working phone and stayed there for the rest of that day and the following day vomiting and with cramps in my stomach, alone.
I have not once heard from the medical team/ hospital once or anyone other than the Bookimed booking team to leave my review, so here I am leaving my review.
I don't normally write reviews at all as they are so time consuming... but on this instance I really felt I ought to on this occasion due to my awful experience and to warn people of the potential consequences. Maybe, I was just unlucky... but please think about it twice before giving your money away to these people and only go there if you really have no other alternative!
My pain has subsided slightly, but the pain is still present almost two weeks after having the balloon inserted. and the vomiting also, so I will need to go to A&E over the weekend to get myself checked out properly as I have no medical team advising me or providing any form of after care. I am really scared.
Would I recommend Bookimed/ Hisar Hospital ? Absolutely, 100%, No!
About Bookimed service
Absolutely not, I am afraid.