Anonymous • Gastric sleeve surgery (Sleeve gastrectomy) United States of America
Mar 21, 2025
Verified review.
The experience and professionalism of the Doctor has been unbeatable
I had a stomach reduction with Dr. Batman. I can only recommend this Dr. and the Hisar Hostel. I was very pleasantly surprised. I must admit that I had moments of doubt, of fear that they did not comply with the sanitary measures or that there might be a problem. But the whole process from start to finish was excellent. The hospital has nothing to envy to the best private hospitals in Spain, the experience and professionalism of the Doctor has been unbeatable, I had been given good references from Spain (other great bariatric doctors). And the most important thing is that they are very involved in helping you to make sure that everything goes well, even after the operation, once the year of follow-up starts. The only problem I have, which I think they need to improve, and which I saw in other opinions before deciding to go for it, is that you ask for a translator in Spanish and he never appears. In my case I speak English, but I was accompanied by my mother who doesn't speak any English and I would have appreciated having a Spanish translator at times when I was dazed by the medication. If it were necessary they should offer it, even at an extra cost. I would have paid for it
Professionalism and empathy of the doctor. The facilities and professionalism of the hospital and its staff. The hotel and the room we were offered. The follow-up at all times of the process.
I did not have a Spanish translator
About Bookimed service
The experience with the hospital and Hisar was excellent, but I think Bookimed has a lot of room for improvement. First of all, they need more staff to follow up with patients. At the beginning I was being attended by a chatbot and when I saw other opinions complaining about the same thing, I demanded to change to another coordinator who spoke my language. From that moment on I was attended by a person, and although I have no complaints, I have lacked a little more follow up. So I give an 8 because the hospital has a 10 and bookimed a 6. But without bookimed I would never have found this hospital, so I am very grateful, I hope you take this constructive criticism to improve in the future.
Show original